Refund policy

RETURN & REFUND POLICY

Last updated: March 5, 2026

Return Requests

To begin any return or resolution request, you must provide:

  • Order number

  • Email used on the order

No claim will be processed without verification.

Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise your right of withdrawal, you must contact us before the 14-day period expires.

Returned items must be:

  • Unused

  • Unworn

  • Unwashed

  • In their original packaging

  • With all tags attached

Customers are responsible for return shipping costs.

Returns must be approved prior to being sent.

We do not provide prepaid return labels.

Change of Mind

We offer a 30-day return window from the date of delivery.

For change-of-mind returns:

  • Item must be unused, unworn, and unwashed

  • Tags must remain attached

  • Original packaging must be intact

Return shipping costs are the responsibility of the customer.

Returns must be approved prior to being sent.

Sizing or Colour Issues

If there is a sizing or colour issue, please contact us with:

  • Order number

  • Email used

  • Clear photo evidence

Where appropriate, we may offer a one-time replacement shipment subject to a reshipment fee.

Returns due to sizing or colour preference are considered change-of-mind returns.

Quality Concerns

If you believe your item has a quality issue, please:

  • Contact us within 48 hours of delivery

  • Provide clear photo evidence

Where appropriate, we may offer a partial refund while you keep the item.

Return shipping remains the responsibility of the customer unless the item is determined to have a significant defect under applicable EU consumer protection laws.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photo evidence.

We will assess the issue and provide an appropriate resolution, which may include:

  • Replacement

  • Partial refund

  • Full refund

EU Consumer Rights

Nothing in this policy excludes, restricts, or modifies any rights you may have under applicable European Union consumer protection laws.

Where goods are faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund in accordance with EU law.

International Returns

Approved returns must be sent to our designated return address provided after approval.

Return shipping costs are the responsibility of the customer.

We recommend using tracked shipping, as we are not responsible for items lost during return transit.

Refunds

Refunds are issued only after:

  • Inspection of returned goods, or

  • Agreement on a partial refund resolution

Approved refunds are processed within 10 business days.

Contact

For any return or refund request, please contact:

Email: verylia@use.startmail.com

Please include your order number and the email used during the purchase.