Privacy policy

 

PRIVACY POLICY

Last updated: March 5, 2026

Verylia operates this store and website, including all related information, content, features, tools, products and services (the “Services”). The Services are powered by Shopify, which enables us to provide our products and services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you.

Depending on how you interact with the Services, we may collect:

Contact information

  • Full name

  • Billing and shipping address

  • Phone number

  • Email address

Payment information

  • Payment method

  • Transaction details

  • Billing data

Payment information is processed securely through our payment providers. We do not store full payment card details.

Account information

  • Username

  • Password

  • Preferences

Transaction data

  • Products viewed

  • Items added to cart

  • Purchases made

  • Returns or exchanges

Customer support communications

  • Messages or communications you send to us

Device information

  • IP address

  • Browser type

  • Device identifiers

Usage data

  • Information about how and when you interact with our Services

How We Collect Information

We collect personal information:

Directly from you

  • When placing orders

  • When completing forms

  • When contacting customer support

Automatically

  • Through cookies and similar technologies when you browse our website

From service providers

  • Shopify (e-commerce platform)

  • Payment processors

  • Shipping and logistics partners

How We Use Your Information

We use personal information to:

  • Process and fulfill orders

  • Arrange shipping and returns

  • Provide customer support

  • Improve our website and Services

  • Prevent fraud and unauthorized transactions

  • Send service-related communications

  • Send marketing communications (you may opt out at any time)

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process personal data based on:

  • Contractual necessity (to process and deliver orders)

  • Legitimate interests (improving our services and preventing fraud)

  • Legal obligations (tax and compliance requirements)

  • Consent, where required for marketing communications

How We Share Information

We may share personal information with:

  • Shopify (our website hosting platform)

  • Payment processors to process payments

  • Shipping and logistics providers to deliver orders

  • Fraud prevention and security services

  • Marketing partners, where permitted by law

  • Government authorities if required by law

We do not sell your personal information.

International Data Transfers

Your personal information may be transferred, stored, or processed in countries outside the European Economic Area (EEA) where our service providers operate.

Where required, we implement appropriate safeguards to ensure your data is protected in accordance with GDPR.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and provide Services

  • Comply with legal and tax obligations

  • Resolve disputes

  • Enforce our policies

Security

We implement commercially reasonable technical and organizational measures to protect personal information. However, no method of transmission over the internet can guarantee complete security.

Your Rights (EU / GDPR)

If you are located in the European Union, you have certain rights under the General Data Protection Regulation (GDPR), including:

  • The right to access your personal data

  • The right to correct inaccurate information

  • The right to request deletion of your data

  • The right to restrict processing

  • The right to data portability

  • The right to withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

Complaints

If you believe your privacy rights have been violated, you may contact us first at:

verylia@use.startmail.com

You also have the right to lodge a complaint with your local data protection authority within the European Union.